SHAMAEL's CV
Profile summary
Administration | Media Undergraduate and Emirati UAE National pursuing a Bachelor's degree in Media at the Zayed University. Combines hands-on experience in customer service and patient administration with skills in communication, content writing, and design. Seeks a customer service, administration, or media-related role.
Key skills
SkillsEffective Communication Customer Service & CRM Content & Media Writing Problem Solving Professional Phone Etiquette Adobe Photoshop Business Email Writing Social Media Content Photography & Video Editing Microsoft Office Patient / Office Administration Canva & Design Basics
Professional experience
Patient AdministratorJan 2026 - Aug 2026
Mediclinic Middle EastAbu Dhabi, UAE- Register and manage patient records, appointments, and administrative documentation.
- Coordinate with cross-functional departments to resolve queries and support smooth patient flow.
- Consistently meet and exceed daily performance targets while maintaining service quality.
Customer Service Representative - Call CenterJan 2025 - Jan 2025
First Abu Dhabi BankAbu Dhabi, UAE- Handled customer inquiries via phone and email, achieving 95%+ first-contact resolution.
- Resolved complaints and escalations professionally, maintaining high customer satisfaction.
- Updated and maintained customer records in CRM systems with accuracy.
- Coordinated with cross-functional departments to resolve complex issues.
Education
Bachelor's Degree in Media
Zayed university- In Progress
- Abu Dhabi, UAE
High SchoolJan 2020
Continuous Education program- Abu Dhabi, UAE
Languages
Arabic · Native
English · Fluent